247Vibes Privacy Policy

Who Controls Your Data

Your personal data is controlled by Fortunepeak Limited, the operator of 247Vibes under Tobique Gaming Commission Licence No. 0000049, registered at 10 Manoel Street, Castries, Saint Lucia. This notice is built on the GDPR model that the majority of international operators apply, and it governs the casino, the live casino and the sports betting section, since all three share one account and one data record.

Where Your Data Travels

Because 247Vibes serves players from outside Saint Lucia, your data may be processed by us, or by the payment and game providers listed below, on servers located in a different country from the operator’s registered jurisdiction. Where a transfer of this kind takes place, we rely on contractual safeguards, including standard contractual clauses with the receiving processor, to keep the data protected to a standard equivalent to the one described in this notice, regardless of where the processing physically occurs.

What We Collect About You

We collect the information you give us at registration, your name, date of birth, email address and password, together with the payment details needed to process a deposit or withdrawal through Visa, Mastercard, Skrill, Neteller, Paysafecard, MiFinity, Open Banking/Revolut, Cashlib or bank transfer. Where verification applies, we hold copies of the identity document you submit, a passport, national identity card or driving licence, and the proof of address, such as a utility bill or bank statement, used to confirm it. We also log technical data such as your IP address and device type, and gameplay data from sessions across our slots, live casino and sports betting sections, together with cookies placed through your browser.

Your Rights Over Your Data

You have the right to access the personal data we hold about you, to have inaccurate data corrected, and to request erasure where we no longer have a lawful basis to keep it. You may also object to certain processing, ask us to restrict it while a dispute is resolved, and request a copy of your data in a portable format. To exercise any of these rights, write to [email protected]; we confirm the identity of the requester before releasing or altering any account data, using the same verification standard described above.

Who We Share Your Data With and How to Complain

We share data with the payment providers processing your transaction, Visa, Mastercard, Skrill, Neteller, Paysafecard and MiFinity among them, with identity verification services engaged to confirm the documents you submit, and with the game studios supplying the titles you play, including Pragmatic Play, Evolution Gaming, NetEnt, Play’n GO, Hacksaw Gaming and the other providers named on our games page, to the extent needed to record gameplay and results. We do not sell personal data to third parties for their own marketing use.

If you believe we have not handled your data lawfully, you may lodge a complaint with the data protection supervisory authority in your own country of residence, or with the equivalent authority in Saint Lucia, the operator’s jurisdiction. We encourage you to raise the issue with us first at [email protected] so we can attempt to resolve it directly.

How Long We Keep Your Data

We keep account data for as long as your account remains open and active. After you close your account, we retain the records needed to meet our obligations under Tobique Gaming Commission Licence No. 0000049, including transaction history and verification documents, for the period required by that licensing framework, after which the data is deleted or anonymised unless a longer retention period is required to resolve an open dispute or complaint.

Cookies and Your Choices

We use cookies to keep you signed in, to remember preferences such as your chosen language, and to measure how the site and app are used so we can fix faults and improve performance. Non-essential cookies, including those used for analytics, are only set once you have given consent through the cookie banner shown on your first visit; you can withdraw that consent and adjust your cookie choices at any time through your browser settings, which will stop new non-essential cookies being set on later visits.

Why We Process Your Data

We process your registration and payment data because it is necessary to perform our contract with you, the terms and conditions you accept when opening an account. We process verification documents and transaction records to meet our legal obligations under Tobique Gaming Commission Licence No. 0000049. We rely on legitimate interests to detect fraud, bonus abuse and multi-accounting, and on your consent for non-essential cookies and any optional marketing communication, which you can withdraw at any time.

Contact Us About Your Data

For any request concerning your personal data, including access, correction, erasure or a question about this notice, contact [email protected]. Include your registered email address so we can locate and verify the account the request relates to.